Refund Policy

At CBT.NET.NG, we prioritize customer satisfaction and strive to provide a seamless and secure experience for purchasing CBT pins. Please review our refund policy below.

Eligibility for Refunds

Duplicate Payments
If you accidentally make duplicate payments for the same transaction.
Technical Errors
If payment is successful but the CBT pin(s) is not delivered within 24 hours.
Invalid Pin Issuance
If the CBT pin(s) issued is proven to be invalid and cannot be activated.

Non-Refundable Situations

Refund Process

1

Submission of Refund Request

Call +2348107483317 and send an email to ebizimoservices@gmail.com with the following details:

  • Your full name
  • Reference ID of the queried transaction
  • Payment receipt
  • Bank name, account number, and account name
  • Reason for requesting a refund
2

Review and Verification

Our team will review your request and verify the payment details with Paystack.

3

Approval or Rejection

If your refund request meets the eligibility criteria, we will approve the refund and notify you via email. If not, we will provide a detailed explanation.

4

Refund Timeline

Approved refunds will be processed within 24 hours after a request for refund. The refund will be credited to the account details provided.

Additional Information

By making a purchase on CBT.NET.NG, you agree to this refund policy. If you have any questions or concerns, feel free to reach out to our support team at ebizimoservices@gmail.com.